Privacy Policy

This Privacy Policy explains how Plingo handles information across our websites, applications, games, and support services (together, the "Service"). In this Policy, "Plingo", "we", "us", and "our" refer to the provider of the Service.

1. Information we handle

Before the relevant authorization is provided, settings and ordinary learning progress are kept primarily on the device. We still process limited technical information needed to deliver and protect the Service, such as network requests, IP address, browser or device type, and short-lived security logs.

When cloud features are enabled or authorized, we may process:

• Random or pseudonymous device, installation, account, and session identifiers
• App, browser, device, language, and approximate region information
• Learning activity, including games played, inputs, attempts, responses, progress, scores, and results
• Usage, experiment, performance, crash, and diagnostic events
• Text, audio, voice recordings, transcripts, feedback, and other content submitted to or generated through the Service

If you contact us, we also receive the contact details, organization, country, and message you choose to provide. Purchases made through an app store are handled by that store; Plingo does not receive full payment-card details.

2. Authorization and younger users

Plingo is used by learners of different ages, and this Policy does not set a universal minimum age. Depending on the user, feature, school arrangement, and applicable law, authorization may be provided by the user, a parent or guardian, a school, or another authorized person. Some cloud, synchronization, personalization, voice, support, or reporting functionality may be unavailable or work in a limited or degraded way until the relevant authorization is received.

A school or other organization may authorize and manage certain features. Requests concerning a school-managed use of Plingo may need to be made through that organization, depending on our agreement with it and applicable law.

3. How we use information

We use information to provide and secure the Service; save and synchronize progress; personalize games, content, and difficulty; measure performance; test features; diagnose problems; provide support; comply with law; and develop and improve Plingo.

We may retain and use submitted or generated content and associated data—including pseudonymous learning interactions, text, audio, voice recordings, transcripts, inputs, and outputs—to train, develop, evaluate, and improve artificial-intelligence and machine-learning systems.

Automated systems may recommend activities, content, or difficulty. They are not used to make legal or similarly significant decisions about a user.

4. Voice and AI features

Some speech and AI features operate locally on the device. Others may transmit content for off-device processing. Where separate authorization is required, the Service will limit the feature until that authorization is provided. Please do not submit information you do not want processed as described in this Policy.

5. Service providers and disclosure

We use providers to operate parts of the Service. Current providers include:

• Google Firebase for website hosting and cloud infrastructure
• Cloudflare for hosting, content delivery, security, and operational analytics
• Supabase for database, authentication, and synchronization services
• Sentry for error and crash diagnostics
• Chatwoot and Crisp for customer support
• Formspree for website enquiry forms
• Apple and Google for app distribution and purchases

We may also disclose information when required by law, to protect users or the Service, or as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable safeguards.

We do not sell personal information, use it for targeted advertising, or share it for cross-service behavioral advertising.

6. Storage and international processing

Information may be stored on your device and processed in Israel and other countries where we or our providers operate. Where required, we use contractual and other safeguards for international transfers.

We keep information only for as long as reasonably needed for the purposes described above. We then delete or de-identify it, unless longer retention is required for legal, security, fraud-prevention, dispute, or backup purposes.

7. Your choices and rights

You may ask to access, correct, delete, or receive a copy of personal information associated with you. You may also withdraw authorization or consent and ask us to restrict or stop certain processing. These rights may be subject to applicable law and technical limitations.

Because many Plingo profiles are pseudonymous, we may need the device, installation, account, or school identifier associated with the Service to locate the information. We may also need to verify that the person making a request is authorized to do so.

To make a request, email [email protected] or use the account deletion page. You may also complain to your local privacy or data-protection authority.

8. Cookies and on-device storage

We use on-device storage, service workers, and similar technology for essential operation, settings, offline access, consent choices, security, and learning progress. Authorized analytics or support tools may use similar technology for the purposes described above. We do not use advertising cookies or cross-site advertising trackers.

9. Security

We use technical and organizational safeguards designed to protect information, including encrypted transmission and access controls. No system is completely secure, and we cannot guarantee absolute security.

10. Changes and contact

We may update this Policy as the Service changes. We will update the date above and provide additional notice where required.

Questions and privacy requests may be sent to:

Plingo
Email: [email protected]
Website: plingo.ai